Our policy is to ship in-stock orders within 7-10 business days from the first business day that we receive your order. For example, if you place your order on Monday afternoon, your order will begin processing as soon as Tuesday morning and should ship within 10 business days.
However, we do our best to ship all orders within one to two business days. Please be aware that this DOES NOT include weekends. If you place your order after Friday morning, it will most likely not begin being processed until Monday morning. We strongly recommend that if you have an order that must arrive by a certain date, we recommend you call our sales department directly and utilize expedited shipping.
Expedited shipping does not include or affect the time in which your order is processed. Orders are shipped in the order which they are received (oldest to newest.)
If you have questions about stock levels please contact Customer Service. For more information, see "BACKORDERS" below.
GREY GHOST GEAR CANNOT BE HELD RESPONSIBLE FOR LOST OR STOLEN SHIPMENTS
IF YOUR SHIPMENT IS LOST DURING TRANSIT PLEASE CONTACT US AND WE WILL WORK WITH THE SHIPPING COMPANY AND DO OUR BEST TO RESOLVE THE SITUATION.
IF A SHIPMENT IS MARKED AS DELIVERED BUT IS MISSING/STOLEN WE WILL NOT BE ABLE TO REPLACE IT.
FEDEX SHIPPING
Our preferred method of shipping is FedEx Ground. Overnight, 2Day, and Express Saver (3 Day) services are available for additional charges (Ground and 3 Day not available for AK and HI). Please note that the day the order ships from our location is not included in the estimated shipping time. For instance, if FedEx states that it takes 5 business days for an order to arrive and your order ships on Monday, the order will not arrive on Friday, it will be delivered the following Monday.
Grey Ghost Gear will not mark your package signature required without it being requested, however, due to high instances of package theft, some areas require a mandatory signature for FedEx package delivery. FedEx will also require a signature if the order is more than $500. If you request that your package be left without a signature then you also agree to release Grey Ghost Gear from any and all liability if your package is lost or stolen.
Grey Ghost Gear is not responsible for packages that are missing or stolen after being marked as delivered by FedEx. We suggest requiring a signature upon delivery, to request signature required include it in the order notes or contact customer service before your order ships.
Please be aware that FedEx does not deliver on Saturdays. While FedEx does offer Saturday delivery to some locations for an extra fee, we DO NOT offer it for internet orders.
USPS PRIORITY MAIL SHIPPING
USPS Priority Mail is not express shipping. Ship dates are just estimates, not guarantees.
Mandatory for P.O. Boxes, APO/FPO and international orders, we also offer United States Post Office Priority Mail as an affordable and quick alternative shipping method.
PO Boxes, AK, HI, and APO/FPO PLEASE NOTE: Alaska, Hawaii, PO Box, APO/FPO orders are shipped via USPS Priority Mail. Different rates apply for APO/FPO and international orders. If you choose FedEx as your shipping method and only provide us with a PO Box as your shipping address, your shipping will be automatically changed to USPS Priority Mail with no notice.
When shipping to a Military address outside the US (APO/FPO addresses) the only shipping method available is USPS Priority Mail. We do our best to be discreet in our packaging to prevent mail theft. If you are concerned about mail theft, we can ship to a loved one or family member inside the United States. This way, he or she can repackage your order more discreetly and forward it to you as a care package. If you wish for us to ship your order to an APO/FPO address, please understand that Grey Ghost Gear may not be able to track or verify delivery of your shipment.
RETURNED PACKAGES
If a package is returned to us due to customer error such as a mistake in the address provided with the order, the recipient moving or any reason not the fault of Grey Ghost Gear, the customer will be responsible for covering the cost of reshipping the item.
We will attempt to contact the customer to acquire payment for additional shipping, however if no reply is received within 30 days, the original order will be cancelled and refunded, minus the cost of the initial shipping charge. It is rare, but if there are any costs incurred due to the package being returned, the refund may also be subject to a restocking fee to cover any additional charges.
INTERNATIONAL SHIPPING
Orders being shipped to a physical address outside the United States (not including APO/FPO addresses) will be shipped via USPS International.
Grey Ghost Gear cannot be held responsible for any import taxes or duties charged to international orders by the receiving country. Please check with your country's customs office if you have any concerns before ordering. Any import taxes or duties are the sole responsibility of the customer. While Grey Ghost Gear ships to most international addresses, due to high incidences of credit card fraud in certain parts of the world, Grey Ghost Gear regrets that we do not ship to all countries.
International orders containing backordered items will be held until all items are in stock and then the order will be shipped complete. Please contact us to have incomplete international orders shipped. Additional shipping charges will apply.