TERMS & CONDITIONS

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


GENERAL INFORMATION

Our policy is to ship in-stock orders within 5 business days from the first business day that we receive your order. For example, if you place your order on Monday afternoon, your order will begin being processed on Tuesday morning and will ship no later than the following Monday.

However, we do our best to ship all orders within one to two business days. Please be aware that this DOES NOT include weekends. If you place your order after Friday morning, it will most likely not begin being processed until Monday morning. We strongly recommend that if you have an order that must arrive by a certain date, you call our sales department directly and utilize expedited shipping.
Please note: unfortunately, we are unable to show stock levels online at this time. Every effort will be made to contact you by email the day to order is processed to notify you of any backorders. If you have questions about stock levels please contact Customer Service. For more information, see "BACKORDERS" below.

GREY GHOST GEAR CANNOT BE HELD RESPONSIBLE FOR LOST OR STOLEN SHIPMENTS


SALES & DISCOUNT CODES

Unless otherwise specified, all sales, discounts and discount codes apply only to products manufactured by Grey Ghost Gear. Third party resale items, as well as certain apparel and package deal items, are excluded unless otherwise specified. We reserve the right to alter or discontinue any sales, discounts or discount codes at any time without notice.


FEDEX SHIPPING

Our preferred method of shipping is FedEx Ground. Overnight, 2Day, and Express Saver (3 Day) services are available for additional charges (Ground and 3 Day not available for AK and HI). Please note that the day the order ships from our location is not included in the estimated shipping time. For instance, if FedEx states that it takes 5 business days for an order to arrive and your order ships on Monday, the order will not arrive on Friday, it will be delivered the following Monday.

Grey Ghost Gear soes not require a signature when shipping through FedEx, however, due to high instances of package theft, some areas require a mandatory signature for FedEx package delivery. FedEx will also require a signature if the order is more than $500. If you request that your package be left without a signature then you also agree to release Grey Ghost Gear from any and all liabilty if your package is lost or stolen.
Grey Ghost Gear is not responsible for packages that are missing or stolen after being marked as delivered by FedEx. We suggest requiring a signature upon delivery, to request signature required include it in the order notes, or contact customer service before your order ships.

Please be aware that FedEx does not deliver on Saturdays. While FedEx does offer Saturday delivery to some locations for an extra fee, we DO NOT offer it for internet orders.


USPS PRIORITY MAIL SHIPPING

Mandatory for P.O. Boxes, APO/FPO and international orders, we also offer United States Post Office Priority Mail as an affordable and quick alternative shipping method.

PO Boxes, AK, HI, and APO/FPO PLEASE NOTE: Alaska, Hawaii, PO Box, APO/FPO orders are shipped via USPS Priority Mail. Different rates apply for APO/FPO and international orders. If you choose FedEx as your shipping method and only provide us with a PO Box as your shipping address, your shipping will be automatically changed to USPS Priority Mail with no notice.

When shipping to a Military address outside the US (APO/FPO addresses) the only shipping method available is USPS Priority Mail. We do our best to be discreet in our packaging to prevent mail theft. If you are concerned about mail theft, we can ship to a loved one or family member inside the United States. This way, he or she can repackage your order more discreetly and forward it to you as a care package. If you wish for us to ship your order to an APO/FPO address, please understand that Grey Ghost Gear may not be able to track or verify delivery of your shipment.


RETURNED PACKAGES

If a package is returned to us due to customer error such as a mistake in the address provided with the order, the recipient moving or any reason not the fault of Grey Ghost Gear, the customer will be responsible for covering the cost of reshipping the item.

We will attempt to contact the customer to acquire payment for additional shipping, however if no reply is received within 30 days, the original order will be cancelled and refunded, minus the cost of the initial shipping charge. It is rare, but if there are any costs incurred due to the package being returned, the refund may also be subject to a restocking fee to cover any additional charges.


INTERNATIONAL SHIPPING

Orders being shipped to a physical address outside the United States (not including APO/FPO addresses) will be shipped via USPS Global Priority or Global Airmail, depending on the weight of the package.

Grey Ghost Gear cannot be held responsible for any import taxes or duties charged to international orders by the receiving country. Please check with your country's customs office if you have any concerns before ordering. Any import taxes or duties are the sole responsibility of the customer. While Grey Ghost Gear ships to most international addresses, due to high incidences of credit card fraud in certain parts of the world, Grey Ghost Gear regrets that we do not ship to all countries.

International orders containing backordered items will be held until all items are in stock and then the order will be shipped complete. Please contact us to have incomplete international orders shipped. Additional shipping charges will apply.

BACKORDERS

Unfortunately, we are unable to show stock levels online at this time and a sold out item may not be indicated as 'Out of Stock' on our website. Every effort will be made to contact you via email as soon as we receive your order to inform you of any back ordered items. Please be sure to check your junk mail folders for these notifications as they tend to be filtered as such.
Your card will be charged in full at the time that your order is placed to ensure that you receive your backordered items as quickly as possible.
Any in stock items on your order will be shipped immediately if shipping domestically, international orders are held until all items are in stock before shipping.
Grey Ghost Gear covers the cost of shipping the backordered items with FedEx Ground or USPS Priority Mail. If you would like your backordered items shipped with express mail contact Customer Service, you will only need to cover the difference between Ground and Express shipping.

RETURNS

Returns must be received within 30 days from the date they were shipped. A 20% restocking fee may be applied to any returned items at Grey Ghost Gear's discretion. Returned items must be in new and unused condition and must include ALL original packaging. If you are looking to return anything please contact Customer Service before you mail anything back so we are aware of the return and can handle it in a timely fashion.

Shipping and handling charges are non refundable. Returns must include an invoice or information regarding the return. Returned items must have been purchased directly through Grey Ghost Gear. If the item was purchased through an authorized dealer, please contact them for information on returns

PLEASE NOTE: Grey Ghost Gear is not responsible for any items lost or stolen in transit. We STRONGLY recommend using a trackable method of shipping when sending any items to us.

Returns should be sent to the following address, along with a copy of the original invoice and a detailed explanation of what is to be done with the items and why the items are being returned:

Grey Ghost Gear
ATTN: Return
2916 107th St S
Lakewood, WA 98499

EXCHANGES

Exchanges must be received within 30 days from the date they were shipped. A 20% restocking fee may be applied to any exchanged items at Grey Ghost Gear's discretion. Exchanged items must be in new and unused condition and must include ALL original packaging.

S&H charges are non refundable and additional shipping charges may apply to the new items. Returned for exchange items must have been purchased through Grey Ghost Gear. If the item was purchased through an authorized dealer, please contact them for information on exchanges

PLEASE NOTE: Grey Ghost Gear is not responsible for any items lost or stolen in transit. We STRONGLY recommend using a trackable method of shipping when sending any items to us.

Exchanges should be sent to the following address, along with a copy of the original invoice and a detailed explanation of what is to be done with the items and why the items are being returned:

Grey Ghost Gear
ATTN: Exchange
2916 107th St S
Lakewood, WA 98499


LEGAL

Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Grey Ghost Gear. The collective work includes works that are licensed to Grey Ghost Gear. Copyright 2003, Grey Ghost Gear ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Grey Ghost Gear or purchasing Grey Ghost Gear products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Grey Ghost Gear or to purchase Grey Ghost Gear products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Grey Ghost Gear. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks
All trademarks, service marks and trade names of Grey Ghost Gear used in the site are trademarks or registered trademarks of Grey Ghost Gear

Limitation of Liability
Grey Ghost Gear shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Grey Ghost Gear has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a Grey Ghost Gear product is mistakenly listed at an incorrect price, Grey Ghost Gear reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Grey Ghost Gear reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Grey Ghost Gear shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Grey Ghost Gear without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice
Grey Ghost Gear may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Grey Ghost Gear.

Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of Idaho, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Grey Ghost Gear products) shall be in the state or federal courts located in Boise, ID. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Grey Ghost Gear products) must be commenced within one (1) year after the claim or cause of action arises. Grey Ghost Gear's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Grey Ghost Gear may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Grey Ghost Gear or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
Grey Ghost Gear does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Grey Ghost Gear is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Grey Ghost Gear reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Grey Ghost Gear in its sole discretion.

Indemnification
You agree to indemnify, defend, and hold harmless Grey Ghost Gear, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, Grey Ghost Gear may link to sites operated by third parties. However, even if the third party is affiliated with Grey Ghost Gear, Grey Ghost Gear has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Grey Ghost Gear. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Grey Ghost Gear seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).